Support

Our official support channel is suporte@quave.one

Feel free to send us a message if you have any questions, troubles or suggestions.

We strive to respond to all support tickets as quickly as possible during working hours, and we have consistently been answering within 1 hour.

We work Monday-Friday, 9AM-5PM São Paulo Time (BRT/BRST, similar to US Eastern Time) (excluding holidays, see below)

We reserve the right to decline assistance for deep investigations or topics unrelated to our cloud infrastructure. For comprehensive custom services, we offer dedicated solutions through Quave Services. Please contact us at contact@quave.com.br for a quote.

Holidays

We follow Brazilian holidays:

2026

• January 1 - New Year
• April 3 - Good Friday
• April 21 - Tiradentes
• May 1 - Labor Day
• June 4 - Corpus Christi
• September 7 - Independence Day
• October 12 - Nossa Senhora Aparecida
• November 2 - All Souls' Day
• November 15 - Proclamation of the Republic
• November 20 - Black Consciousness Day
• December 25 - Christmas

2027

• January 1 - New Year
• March 26 - Good Friday
• April 21 - Tiradentes
• May 1 - Labor Day
• May 27 - Corpus Christi
• September 7 - Independence Day
• October 12 - Nossa Senhora Aparecida
• November 2 - All Souls' Day
• November 15 - Proclamation of the Republic
• November 20 - Black Consciousness Day
• December 25 - Christmas